Our Commitment: At Lomiro, your satisfaction is our priority. We want you to love every product you receive. If for any reason you are not completely satisfied, we are here to make it right.
Returns: You may return your order through our delivery agent. Simply contact us and we will arrange a pickup at your convenience.
If the return is due to a product defect or damage — shipping fees are fully covered by Lomiro, no charges apply.If the return is a change of mind — shipping fees are optional and at your discretion.
Exchanges: We are happy to exchange your product under the following conditions:
If the product has a defect or damage — the exchange is completely free, including shipping in both directions.If there is no defect and you wish to exchange for another item — shipping fees are the responsibility of the customer.
Refunds: All approved refunds will be processed via InstaPay within 3 to 5 business days of receiving the returned item. Please ensure your InstaPay account details are provided when submitting your return request.
How to Request a Return or Exchange: Contact us at Cs@lomiro.com or reach out via our social media channels with your order number and reason for return. Our team will guide you through the process.
Last Updated: March 2026